CHATFIELD HOUSING 

Vision, Mission and Objectives

We are committed to making sure that we are a great Housing Association who offers affordable, well- maintained and managed homes.  Our belief is to support Clients to thrive whilst having the most inspiring impact on both them and the wider community.

At Chatfield Housing, we value and respect the Clients and their differences, as we recognise that we work in diverse communities and some groups are more likely to experience disadvantage and discrimination because of a protected characteristic.  We thrive on an inclusive culture, where individuals, teams and the organisation as a whole are strengthened by this diversity.

People from different backgrounds, experiences and with different points of view, bring a richness of knowledge that help us to provide a better service to our Clients and we are committed to knowing who our Clients are and what their needs are in order to provide appropriate, accessible services.

Chatfield Housing provides supported housing for vulnerable adults with mild mental health needs, learning disabilities,challenging behaviour, individuals recovering from substance/alcohol misuse and other complex needs.  We provide a secure environment in which our Clients are encouraged in their quest to intergrate back into the community.  We also carry out equality assessments on all our policies to ensure that we provide accessible services for all our Clients and  staff,  ensuring our policies do not disadvantage any group.

Chatfield Housing recognises that 'one size' does not fit all, so provides a variety of high-quality services that offers different tenures to suit individual needs and aspirations, giving clients a range of opportunities to get involved and to contribute their views.

Our Mission is:

To improve the quality of life for our clients.

To protect and maintain affordable housing.

Our Vision is:

To develop a range of personalised services.

To be a recognised based on the personalised service that we offer

Our Values are:

To give our best to clients at all times;

To value, recognise and reward staff for doing a great job

To act with integrity in all our dealings.

Our Guiding Principles are:

Our principles are central to what we do and incorporates the importance that we place on people, value and quality.

Integrity

We will be open, honest and accountable in all aspects of our work

Passion

We are passionate about the needs of the clients and the work we do.

Ownership

We take personal responsibility even when the task at hand is not ours, showing the right attitude and approach.

Courage

We have the courage of our conviction.

Enjoyment

We are optimistic and encouraging with a ‘can do’ attitude.

Respect

We treat everyone as individuals; actively listen, respecting other people’s views and ideas. We respect the diverse nature of our clients and their individual needs.

Excellence

 We will strive for excellence in all that we do

Customer Service

Providing great customer service is at the heart of our work

Chatfield Housing also believes in:

Putting the needs of our clients first.

Maintaining and sustaining our hostels.

Delivering services, we are proud of within reasonable timescales.

Valuing our independence and building on our successes.

Investing in our people to be the best they can be.

Encouraging a strong work ethic, recognising and rewarding excellent performance.

Understanding that there will be occasions where we will have to say “no”.

Our Strategic Objectives

Our strategic objectives have been developed to take account of our mission, vision and guiding principles.

Achieving Excellence – We will achieve excellence through the delivery of quality homes and services that is affordable, sustainable and valued by our Clients.

Building Success - We will make our organisation stronger for the future by ensuring resilience in all areas of our service, creating a strong base for our continued growth.

Creating Innovation - We will innovate to create efficiencies and deliver value for money through the effective use of our resources.

Our aim is to:

Deliver a consistently great service;

Have a great team of workers offering outstanding service to clients

Remain financially strong and business efficient.

Equality and Diversity