What We Can Do
The projects at Chatfield Housing, provides supported accommodation to both men and women who have experienced homelessness, wants to live semi-independently and connect to other people within wider community, whilst growing and mobilising all community assets. Although ‘older’ is defined as 50 plus, we do offer tenancies to people 45+ who has documented support needs. Our Support Service is designed to help people who need some help to live in shared accommodation.
Our staff will routinely check how Clients are managing, talk through any worries or problems that you may have, whilst offering a ‘listening ear’. They will also discuss with you what things you may need help with and will support you to organise.
In our shared projects, support is provided onsite Monday to Sunday on a 24 hour basis. We will agree with you a support plan around your needs, when you enter the service. We can offer different levels of service which is bespoke and depends on how much support you need.
As well as providing onsite staff our service also includes emergency call out which is available 24 hours a day. This means that help is always at hand, as we aim to meet all that the Government’s “Supporting People” program states as a supported services, which includes the following:
Must help older people to keep their independence
Are of a high quality
Give value for money
Meet each person’s individual needs
Tenants have a say
We will ask ourselves – “What is Support”?
This is different from “care”, which some older people may receive. This is explained below:
Support – can be described as “background help”. At Chatfield housing, our staff provide support to Clients by:
of worship
Care – In contrast to this, care is best described as “hands on help”. This could be helping with the following:
Helping clients in this way is often called “personal care” and the staff of Chatfield Housing do not provide this but will help and support a client to apply to Social Services, who will then arrange for a “care assessment” to be done. This allows Social Services to discuss what kind of care is needed and how often with the client.
What does the Government expect?
The information in this leaflet is a summary of what the Government states that Chatfield Housing support service must do.
Standard 1 – Helping older people to keep their independence
The role of our Support Workers is to ensure that older people living in our hostels receive all the help they need to keep their independence and continue living at home.
This is done by staff arranging all the help needed rather than giving the help directly. This is the difference between ‘support’ and ‘care’. Our staff will also ensure any care or other kinds of help that the clients may need is to a good standard.
Standard 2 – Preventative
Our support service helps and support older people to stay in their own home, without the need of moving into residential care, unless this is necessary. Our staff will also make it easier for an older person to return home after a stay in hospital.
Standard 3 – High Quality Services
Our staff always ensure a very good delivery of service by:
Standard 4 – Well Planned
Chatfield Housing works closely with other Multi - Agencies as this helps ensure that our service is person-centred and based around the support of older people for now and for future generations.
Standard 5 – Value for Money
Chatfield Housing offers a 24-hour service which gives the clients ‘peace of mind’. This means staff are always in our main office 24 hours per day.
Standard 6 – Give choice and flexibility
Chatfield Housing does this by:
Standard 7 – Accessible to All
Our service is open to everyone, whatever their ethnic origin, religion, cultural beliefs, nationality, age, sexual orientation or disability. We also ensure that we recognise and meet these different needs, in a sensitive way, that suits each individual. We call this “equality and diversity”.
Standard 8 – Clearly explained
We ensure that information about our services are clear and easy to understand. This is so both current and future clients know what to expect from our service. We also give information in different formats if requested e.g. community languages, large print, braille, audio tape etc.
Standard 9 – Links to the Local Community
Staff at Chatfield Housing helps our clients to keep in touch with the “wider community” as this can help them in confidence building and to keep their independence, whilst working with them using the asset-based approach.
Standard 10 – Check services are working well
Regular checks and surveys are done to ensure our service is working well. Clients are asked for their views and are involved throughout in improving our services. Chatfield Housing is committed to making sure that its support service meets all the requirements of the Government’s Supporting People programme.
Older People
Our Aims is to give older people:
Individual Needs
Quality of Life
An Enjoyable Life